Rising to the COVID-19 Challenge: Responses from NYS Community Action Agencies

Rising to the COVID-19 Challenge: Responses from NYS Community Action Agencies

Click here to view the report.

As this report will demonstrate, CAAs continued to operate during the worst of the pandemic, stepped up, never faltered, and met the needs of their communities with compassion, skill, and grace. This intense and seemingly never-ending work took its toll on direct service workers who could see the stress and unease in their customers’ faces, which often mirrored their own anxieties. Managers and Directors had to navigate ever-changing and contradictory state and federal guidelines and rules.

But, with crisis comes opportunity, and CAAs took advantage. They streamlined customer intake processes to make it easier and less burdensome.They designed and developed new methods to continue to engage customers, such as through remote classrooms and support groups, even offering unique prescription and grocery pick-up services. They augmented existing partnerships and developed new coalitions to deliver food, conduct outreach, and provide crucial support to families with low-income disproportionately affected by the pandemic. They made changes to their facilities and offices to ensure the safety of staff and customers. Many of these changes will continue into our “new normal.” But one thing will always remain: CAAs will search for these in-person connections with their customers and partners to build trusting and impactful relationships.

We at NYSCAA are incredibly proud of our network’s willingness to embrace change in the face of adversity and admire the nimble dance agencies made to ensure the operational policies and procedures and the service delivery changes implemented not only protected their employees and customers but also served clients well during the challenging weeks and months, lasting into years. Unfortunately, we weren’t able to highlight all of NY CAAs in this report. Community Action Agencies have shined during the pandemic, and we want to ensure those efforts are recognized in this report.


Click here to view the report.

2022 Annual Conference


NYSCAA & NYSWDA's Annual Professional Development Conference: Celebrating Our Accomplishments & Forging Ahead

The New York State Community Action Association (NYSCAA) and the New York State Weatherization Directors Association (NYSWDA) are pleased to announce the dates for our 2022 annual conference. The conference will be September 29-30, 2022 at the Hyatt Regency Hotel in Rochester, New York!

The 2022 Annual Conference will bring together representatives from New York's Community Action and Weatherization Agencies. Conference participants will gather to learn, be inspired, inspire others, and discuss strategies for meeting new challenges. We invite you to come to gain insights from a wide variety of speakers – from Community Action and Weatherization staff to academicians, policymakers, and more at this event!


Registration for the Annual Conference is currently closed.

Cancellation Policy: To receive a refund, cancellations must be sent, in writing, to Charles Barbay, [email protected], by September 15, 2022. Registered guests who cancel after September 15, 2022 will be able to transfer their registration to someone else.

Conference Program Book:

The Conference Program Book is now available!

Hotel Room Block:

This year's Annual Conference will take place at the Hyatt Regency Hotel in Rochester, New York. The hotel room block is now full. Please contact Charles Barbay, [email protected], with any questions.

COVID-19 Protocols and Requirements for Conference Attendees:

COVID-19 conditions can change swiftly. We thank you in advance for your understanding and flexibility as we navigate hosting an in-person conference during these times and enact protocols to protect the health and safety of all guests!

We will continue to monitor and update safety precautions for the Annual Conference regularly and coordinate with trusted national resources, state and local public health agencies, and the hotels/venues hosting the event.

At this time, we ask that attendees not attend the event if they do not feel well, be prepared to mask at the event, and take a test no more than 24 hours before leaving for the event. We are committed to providing a safe, productive, and welcoming environment in which to learn.

 Thank You to Our Conference Sponsors!

Communications and Partnerships Manager

New York State Community Action Association
Job Description
Position: Communications and Partnerships Manager

The New York State Community Action Association (NYSCAA) is the membership association for Community Action Agencies (CAAs), the state and federal designated antipoverty agencies. NYSCAA’s mission is to strengthen the capacity of the Community Action network to address the causes and conditions of poverty. NYSCAA develops and coordinates statewide activities for its member CAAs including professional development opportunities, education, and technical assistance to enhance the capacity of the CAAs to serve as effective, responsive community resources. Forty-eight CAAs are located across the State. Learn more at www.nyscommunityaction.org.

Position overview: The Communications and Partnerships Manager will provide leadership and support on poverty issues and trends, communications, education events, state-wide partnerships, and state association initiatives. Reports to the CEO.

Responsibilities include:

  • Develop regular internal and external communications, including press releases, op-eds, and information dissemination pieces
  • Create and disseminate monthly electronic newsletters, Annual Poverty Report, and other NYSCAA publications
  • Maintain and update NYSCAA’s website content
  • Coordinate and manage logistics with NYSCAA’s network-wide webinars
  • Maintain a strong presence on social media
  • Provide research on poverty issues and trends
  • Develop fact sheets, prepare testimony, and write white papers
  • Research legislation and policies related to anti-poverty work
  • Enhance and develop local, regional, and state-wide partnerships
  • Collaborate and assist in coordinating logistics for state and regional conferences, trainings, events
  • Attend and represent NYSCAA at state, regional, and national conferences, meetings, and events
  • Other duties as needed and assigned
Click here to download the full job description.

To apply: Visit our job posting on Indeed.com, or send a cover letter and your resume to [email protected].


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